I’m an award-winning, highly creative and results-driven marketing professional with over 20 years of experience in digital content, gourmet foods ,and gifts industries. I’m passionate about helping clients through creative ground-breaking ideas that build brand image and improve customer experience.


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Senior Digital Content Strategist | Tek Systems – Anthem Inc. Dec. 2018 – Present

Thought leadership in delivering quality content to improve customer satisfaction and increase engagement.

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Lead Content Strategist for optimizing public customer experience and migrating content from legacy site to a new platform. Analyzing data and user research to make recommendations for navigation and content changes to improve customer satisfaction scores. Managing the content lifecycles from reviewing, retiring, tagging and creating an editorial calendar. Provide content trends and insights to develop new content for the web as well as consider consistency and integration with mobile apps, AI, chatbots and other digital platforms.

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Senior Content Strategist | Southern California Edison December 2014 – Present

Bring data and creativity together to work in tandem, and deliver high-end, branded content experience with real results.

Mobile First Strategy

Develop and introduce mobile first strategy, future-state content recommendations, content classification schemas, and launch content matrix and editorial calendar. Content recommendations have led to large site section page reductions and/or rewrite that reduce maintenance and translation costs, saving the company $800K.

Content Strategy

Supervise agency in content strategy activities: content inventories and audits, competitive assessment, gap analyses, stakeholder interviews to find opportunities to evolve navigation and improve content. Introduced new process — COPE (Create Once Publish Everywhere) to streamline content production and ensure consistency. 

Data Analysis

Manage and execute digital marketing and content strategies using data analysis and best practices for resulting in improved customer experience across multiple devices and increasing JD Power Customer Satisfaction score.

Executive Web Producer and Manager | Southern California Edison July 2011 – Jan. 2016

Led with a creative marketing mindset and strategic thinking as well as worked on tight deadlines, prioritizing many projects and interpreting analytics. Utilized a metrics-driven approach to manage the channel and provided analytics and actionable reporting to inform strategy and optimization.

Responsive Web Design

Skillfully managed, directed and organized content strategy for redesign of to repackage content and reduce page count from 2000 to 400 pages. As a result, won company award for Customer Satisfaction and saved company over $1M in operational efficiency.

Style Guide & Branding

Collaborated with internal and external departments to have coordinated messaging and maintain consistency of new voice & tone and look & feel of the website. Developed complementary localized style guides for Spanish, Chinese, Korean and Vietnamese audiences.


Optimized and evolved to address key performance and site issues. Identified key trends via site performance metrics and A/B testing. Led team to develop and implement site wide user interface and experience enhancements that drove 277% increase in customer satisfaction, and an annual cost savings of over $230K through online conversions. Won second company award for Customer Satisfaction.


Directed and organized in house photo shoots to reduce costs of purchasing stock photography and allowing greater flexibility and higher selection of SCE owned photography for online and offline use resulting in savings of thousands of dollars.

Marketing & Sales Director| Sof’ella Gourmet Natural Foods January 2009 – June 2011

Drove strategy and product development to increase brand awareness of So’fella products and increase online and offline sales.

  • Planned, organized and set up sales and trade show meetings resulting in opening new distribution channels into grocery markets, health food stores, specialty stores, export markets and retailers such as, Fresh & Easy Markets and Gelson’s. •
  • Initiated social media presence in Facebook & Twitter to increase brand awareness resulting in increased traffic to web store.
  • Led food packaging design and marketing materials from art direction, food styling and printing to establish a consistent branded look and feel.


Web Publisher & Blogger | Clever Parties Inc. September 2007- December 2013

Launched an award winning website, that allows party planners to find great products from over 50 trusted partners such as,, and

  • Developed and designed new social shopping website that successfully monetizes social networking by focusing on an active niche market.
  • Integrated a dynamic search engine with social networking features as well as a suite of organizational tools to help moms, brides and party hosts be better party planners while saving time and money.
  • Established affiliate relationships with top networks Linkshare, CJ and Google Affiliate Networks.
  • Featured food & wine contributor for Yahoo Associated Content and expert food and lifestyle blogger for

food basket

CEO | Adeline’s Gourmet Foods, Inc. October 1993 – April 1999

Successfully helped clients reach sales and marketing goals as well as launched new products through unique custom branded gifts.


  • Sourced, negotiated and purchased gift containers overseas for specialty foods and gift companies for both branded and private label projects.
  • Repeat seasonal business resulted in 95% customer retention year over year.

Grew business 1000% in 10 years; expanded staff and warehouse
Key Clients: Warner Bros., Technicolor, State Farm, Muscular Dystrophy Association, Boeing, Appleone, KPMG, Ritz- Carlton Hotels, GM Chevrolet, Univision, American Heart Association, Oprah, Ellen Degeneres, Brooke Shields


CEO | Adeline’s Gourmet Foods, Inc. October 1993 – April 1999

Created and sold gourmet product through trade shows, cooking events, media write ups and TV guest appearances. Line of Products: Fruit Salsas, Asian Fusion Vinegars, Vegetable Chips, Wine Infused Cooking Sauces and Chocolates.


  • Formulated shelf stable recipes, sourced natural and organic ingredients, interfaced with co-packers and supervised R&D lab testing and nutritional label to meet store standards.
  • Researched packaging for optimal shelf life and designed bold eye-catching package labels.
  • Managed brokers and distributors, and planned marketing efforts to sell to high end retail stores, gourmet food shops, and catalog companies.
  • Key Accounts: Wholefoods, Bristol Farms, Neiman Marcus, Harry & David’s, Macy’s, Nature’s Best, Ferrari Carano Vineyard



Marketing & Sales

  • Marketing Strategy
  • Digital Marketing
  • Content Strategy
  • Branding
  • Email Marketing
  • e-Commerce
  • Product Development
  • New Product Launch
  • Sale & Distribution
  • Lead Generation


  • Branding
  • Product Design
  • Graphic Design
  • Copywriting
  • Blogging
  • Content Creation
  • Creative Infographics
  • Data Visualization
  • Email Design
  • UI/UX Design
  • Wordpress
  • Adobe Photoshop


  • Project Management
  • Team Leadership
  • Operations & QC
  • Strategic Thinker
  • Influential Communicator
  • Problem Solver
  • Budgeting & Resources
  • Public Speaking


University of Illinois

MBA 2018

Digital Marketing Certificate 2016

University Of Southern California

Post Graduate Certificate in Advanced Advertising 1989

University Of California Los Angeles

B.A. Sociology 1988